Consulting Services Lead (Medical Imaging)

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Title: Manager, Professional Services<\\/span><\\/span><\\/span> <\\/span><\\/span><\\/p>Reports to: Todd Stallard, EVP Sales<\\/span><\\/span><\\/span> <\\/span><\\/span><\\/p>Location:\\ Remote (U.S.), proximity to a major airport preferred; travel up to 40\\u201350% to\\ client sites, partner offices, Mach7 offices, and industry events<\\/span><\\/span><\\/span> <\\/span><\\/span><\\/p><\\/div>About the Role<\\/span><\\/span><\\/span><\\/span><\\/span> <\\/span><\\/span><\\/h1>At Mach7, we believe software is the easy part to buy, and\\ going live is the plan. The people who build the software are the people who\\ deploy it. We are now launching a Consulting Services practice to help health\\ systems plan, migrate, integrate, and get more value from their imaging\\ estates.<\\/span> <\\/span><\\/span><\\/p>You will build that practice from the ground up, while\\ drawing on experienced Mach7 colleagues and subject-matter experts who will\\ contribute their knowledge under your direction. You\\u2019ll lead the first\\ engagements with support from these internal resources as you establish the\\ dedicated consulting team. This is a full-time player-coach role. On the field,\\ you run diagnostic assessments and strategy engagements with CIOs, CMIOs, and\\ imaging leaders. On the sideline, you build the playbook, recruit the team, set\\ the standards, and own the practice P&L. You will bring deep, current\\ credibility in medical imaging and the operating discipline to turn that\\ expertise into a repeatable, profitable business.<\\/span> <\\/span><\\/span><\\/p>Expect to spend roughly 40\\u201350% of your time as a player\\ (leading and delivering assessments, roadmaps, and readouts), 30\\u201335% as a coach\\ (hiring, developing, and reviewing the consulting team; owning methodology,\\ templates, and quality), and 20\\u201325% as a practice builder (owning the catalog,\\ pricing, pipeline, partner delivery, and P&L with Sales and RevOps).<\\/span> <\\/span><\\/span><\\/p>In your first year, success looks like: a live catalog, rate\\ card, and SOW templates with 2\\u20133 anchor assessments signed in the first 90\\ days; a Principal Consultant and Engagement Manager hired and 2 case studies\\ published by day 180; and by day 365, the practice at or above target margin (≥\\ 35% gross), 70\\u201375% delivery utilization, a first partner-delivered engagement,\\ a first advisory retainer, and ≥ 40% of assessments converting to follow-on\\ work.<\\/span> <\\/span><\\/span><\\/p>What You'll Do<\\/span><\\/span><\\/span><\\/span><\\/span> <\\/span><\\/h1>As a player (client delivery)<\\/span><\\/span><\\/b> <\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/div>Lead Mach7\\u2019s diagnostic assessments: Imaging\\ Estate Assessment, Migration Readiness, Cloud and On-Prem Economics, EHR\\ Imaging Readiness, and Research Data Readiness.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/span> <\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/li>Run Enterprise Imaging Strategy & Roadmap\\ engagements, from current-state discovery through a costed, multi-year target\\ architecture and business case.<\\/span> <\\/span><\\/span><\\/span><\\/li>Advise on PACS deconstruction, VNA architecture,\\ archive consolidation, cloud and hybrid hosting, EHR image integration\\ (including Epic), and imaging AI and data governance.<\\/span> <\\/span><\\/span><\\/span><\\/li>Present findings and recommendations to C-suite,\\ radiology, and IT leadership, and turn each readout into a clear next-step\\ proposal.<\\/span> <\\/span><\\/span><\\/span><\\/li>Serve as the senior escalation point and\\ executive sponsor on complex migration and integration programs.<\\/span> <\\/span><\\/span><\\/span><\\/li><\\/ul>As a coach (team leadership)<\\/span><\\/span><\\/b> <\\/span><\\/span><\\/p>·<\\/span><\\/span><\\/span><\\/span>Recruit and hire the first consulting team\\ (Engagement Manager, Principal and Senior Consultants) using a Hungry, Humble,\\ Smart standard.<\\/span> <\\/span><\\/span><\\/span><\\/li>·<\\/span><\\/span><\\/span><\\/span>Lead and coordinate experienced Mach7 team\\ members and subject-matter experts, using their knowledge to strengthen client\\ engagements while the dedicated consulting team is built.<\\/span> <\\/span><\\/span><\\/span><\\/li>Coach consultants on delivery, client presence,\\ and commercial judgment; run engagement reviews and quality gates.<\\/span> <\\/span><\\/span><\\/span><\\/li>Build and own the consulting playbook:\\ assessment scorecards, SOW library, architecture templates, runbooks, and\\ readout decks.<\\/span> <\\/span><\\/span><\\/span><\\/li><\\/ul>As a practice builder (business ownership)<\\/span><\\/span><\\/b> <\\/span><\\/span><\\/p>Own the Consulting Services P&L: bookings,\\ gross margin, utilization, and client satisfaction.<\\/span> <\\/span><\\/span><\\/span><\\/li>Partner with Sales to qualify and close services\\ opportunities using MEDDIC, and drive services attach on new license deals.<\\/span> <\\/span><\\/span><\\/span><\\/li>Work with RevOps and Finance on pricing, rate\\ cards, deal desk, revenue recognition, and CRM reporting.<\\/span> <\\/span><\\/span><\\/span><\\/li>Represent Mach7 as a thought leader at industry\\ events, webinars, and in published content.<\\/span> <\\/span><\\/span><\\/span><\\/li><\\/ul>What\\ We're Looking For<\\/span><\\/span><\\/span><\\/span><\\/span> <\\/span><\\/span><\\/h1>Required <\\/span><\\/span> <\\/p>10\\u201315+ years of progressive experience in\\ medical imaging, radiology IT, or healthcare IT consulting.<\\/span><\\/span><\\/span> <\\/li>Currently working in the healthcare or medical\\ imaging industry, at a health system, imaging vendor, or healthcare consulting\\ firm.<\\/span><\\/span><\\/span> <\\/li>Hands-on depth in enterprise imaging: PACS, VNA,\\ enterprise and zero-footprint viewers, DICOM, DICOMweb, HL7, IH…