Director of Sales, New Business & Customer Growth

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Title: Sales Director, New Business & Customer Growth<\\/span><\\/span><\\/span><\\/span><\\/span> <\\/span><\\/span><\\/span><\\/span><\\/p><\\/div>Team: Sales<\\/span><\\/span><\\/span><\\/span><\\/span> <\\/span><\\/span><\\/span><\\/span><\\/p><\\/div>Location: Hybrid preferred; remote considered with strong proximity to one of our hubs (Burlington, Houston, Waterloo)<\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/span> <\\/p><\\/div>About the Role<\\/b><\\/span><\\/span><\\/span><\\/span> <\\/span><\\/span><\\/span><\\/b><\\/span><\\/span><\\/p><\\/div>At Mach7, we connect pixels to point of care. We are a mission-driven medical imaging software company that never loses sight of the patient at the other end of our technology. We are also AI-forward: curious about what is possible, practical about how we work, and ambitious about making healthcare better. As we introduce new products, we are looking for an experienced sales leader who can turn that opportunity into customer value and sustained growth. Someone who loves selling, knows how to lead, and takes real satisfaction in helping others succeed. You will lead a team of 3\\u20136 sales and customer success professionals (we call them ACEs), combining new customer acquisition with commercially focused customer success. This is a true player-coach position: you will personally lead selected strategic opportunities and customer relationships while coaching, developing, and holding the team accountable for its performance. For now, our team blends hunting and farming. We need to win new customers, retain and grow existing relationships, and earn the kind of customer advocacy that opens doors. You will make that combination work today and help shape how the team develops as we grow. Central to your role is the Mach7 Loop: Great customer outcomes → positive references → stronger marketing and sales → new customers and growth → further investment in our products and customer experience. You will help make this a repeatable way of working, not just an aspiration.<\\/span><\\/span><\\/span><\\/span><\\/span> <\\/span><\\/span><\\/span><\\/span><\\/p><\\/div>What You'll Do<\\/b><\\/span><\\/span><\\/span><\\/span><\\/span> <\\/p>Lead, inspire, and develop the team.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/b> Set clear expectations, priorities, and goals. Coach through real customer conversations, account planning, deal strategy, and negotiations, not just pipeline reviews. Recognize progress, address performance gaps early, and help people build the skills and confidence to succeed. Create an environment where people raise concerns openly, take ownership, and work together to solve problems. Your job is to make the team more capable, not to become the person every decision depends on.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/span> <\\/div> <\\/span><\\/span>Win new business and lead by example.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/b> Carry a focused personal portfolio of strategic opportunities alongside accountability for team results. Help the team identify the right prospects, understand their needs, qualify them well, build relationships across clinical, technical, and executive stakeholders, and develop compelling business cases. Bring discipline and momentum to complex healthcare buying processes, from first conversation through signed <\\/span><\\/span><\\/span>contract<\\/span><\\/span><\\/span>.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/div> <\\/span><\\/span>Retain and grow our customers.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/b> Own the commercial side of customer success: account strategy, executive relationships, renewals, retention, and expansion. Stay close enough to customers to understand whether they are receiving the value they expected, where risks are emerging, and where Mach7 can help them do more. Partner closely with technical support and <\\/span><\\/span><\\/span>implementation<\\/span><\\/span><\\/span> colleagues, who lead technical delivery and issue resolution, to provide coordinated communication and follow-through.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/div> <\\/span><\\/span>Earn references that support growth.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/b> Work with customers and our technical teams to turn successful outcomes into trusted advocacy. Build a growing network of customers willing to participate in reference calls, peer introductions, case studies, events, and other agreed activities. Partner with marketing to bring those stories to the market and with sales to connect prospects with relevant customer experiences. References are earned through delivery, trust, and a strong relationship.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/div> <\\/span><\\/span>Turn new products into commercial results.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/b> Partner with product, technical, and marketing leaders to translate new capabilities into clear customer value, focused sales plays, and effective launches. Help the team sell the problem we solve, not simply the features we offer. Bring customer insight back into the business, align customer commitments with delivery plans, and equip the team to sell confidently and accurately.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/span><\\/div> <\\/span><\\/span>Build a disciplined, AI-enabled sales operation.<\\/span><\\/span><\\/span><\\/span><\\/span><\\/b> Maintain clear account ownership, useful CRM information, credible forecasts, and practical deal plans. Know the difference between an encouraging conversation and a qualified opportunity. Use AI thoughtfully to improve research, preparation, account insight, and execution while protecting customer information and applying sound judgment. Build processes that help people sell rather than burying them in administration.<\\/span…