Microsoft Modern Work Supervisor

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We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Position Description

The Managed Microsoft 365 Solutions Consultant will act as an account manager and solutions architect for Managed Microsoft 365 clients. The successful candidate will be a creative thinker, self-motivator problem solving skills, a strong work ethic, and excellent interpersonal skills. This candidate will thrive in a cohesive, result-oriented environment and embrace real responsibility.

Responsibilities include:

• Capture client requirements, validate service delivery, and serve as a Microsoft 365 advisor.

• Design and refine end-to-end solutions using Microsoft 365, and share findings with team and clients.

• Identify opportunities to extend additional services to clients based on organizational needs, even those outside of the Microsoft 365 scope.

• Act as the Subject Matter Expert (SME), delivering full solutions and substantial change recommendations.

• Manage infrastructure operations, implement security and compliance practices, and troubleshoot business application issues.

• Evaluate projects holistically within client environments and identify potential crossover with other services.

• Assist with project scoping, oversee deployment, and ensure ongoing service alignment with client needs.

• Provide remote support for users of varying technical skill levels and maintain awareness of service changes and strategies.

• Research and recommend steps to address Microsoft 365 alerts and needs.

• Stay informed of changes and strategies regarding Microsoft 365 services.

Basic Qualifications:

• Bachelor’s Degree in IT-related field or equivalent experience

• Minimum of three years’ experience utilizing Microsoft 365 workloads

• Provide solutions that meet business objectives

• Excellent oral and written English communication skills

• Excellent interpersonal skills with the ability to effectively interact with clients and team members

• Ability to multi-task and manage a variety of projects at once

• Knowledge of IT service management tools and processes (helpdesk, ticketing, etc.)

Preferred Qualifications:

• Strong English language skills

• Experience in a variety of M365 workloads such as Intune, Exchange Online, Conditional Access, Purview, Sharepoint Online, and Teams

• Exposure to ISO 20001 and CIS standards

• IT consulting experience with mid-market clients

• Familiarity with Azure DevOps, Power Platform, and M365 backup solutions

• Strong customer service orientation

• Strong problem-solving skills

• At least two Microsoft 365 certifications

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at <https://rsmus.com/careers/working-at-rsm/benefits> <https://rsmus.com/careers/el-salvador.html>.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.