Sr. Business Process Analysts

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We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Workday Finance Business Process Analyst partners with stakeholders to understand, document, and improve end-to-end business processes across Finance and Digital initiatives. The role facilitates discovery sessions, translates complex current-state activities into clear process maps and requirements, and identifies opportunities to improve effectiveness, ownership, capacity, and delivery flow. Under general direction, the analyst supports priority initiatives requiring strong cross-functional facilitation, structured analysis, and actionable recommendations that enable informed operating model and process decisions.

ESSENTIAL DUTIES

Business Process Discovery & Analysis:

• Plan and facilitate interviews, workshops, and working sessions to understand current-state processes, pain points, handoffs, dependencies, controls, and decision points.

• Analyze business problems and opportunities, validate findings with stakeholders, and define clear problem statements and desired outcomes.

• Assess process performance using available qualitative and quantitative information and identify practical improvement opportunities.

Process Mapping & Documentation:

• Develop and maintain current-state and future-state process flows, procedures, supporting documentation, and decision records.

• Create clear views of how work enters, progresses through, and exits a delivery pipeline, including roles, ownership, handoffs, dependencies, and governance points.

• Ensure documentation is accurate, usable, appropriately detailed, and maintained as processes evolve.

Stakeholder Facilitation & Requirements:

• Build alignment across Finance, Digital, and other cross-functional stakeholders with differing perspectives, priorities, and levels of process maturity.

• Elicit, organize, validate, and prioritize business requirements, assumptions, constraints, risks, and success measures.

• Communicate findings and recommendations clearly to project teams, process owners, and leadership audiences.

Operating Model & Capacity Assessment Support:

• Document activities, roles, ownership, service boundaries, and workload drivers to support operating model and capacity assessments.

• Identify duplication, gaps, unclear accountability, bottlenecks, and opportunities to improve scalability and effectiveness.

• Support development of options and recommendations related to process ownership, team capacity, service delivery, and future-state ways of working.

Initiative & Change Support:

• Partner with project and portfolio teams to define scope, milestones, dependencies, risks, decisions, and implementation considerations.

• Support transition of approved process changes into implementation, including traceability, readiness, communications, and adoption activities.

• Monitor open actions and decisions and escalate issues that may affect delivery or business outcomes.

Other duties as assigned: Support additional initiatives and responsibilities as needed to advance organizational goals.

EDUCATION/CERTIFICATIONS:

• Bachelor’s degree (required) or equivalent experience.

• Business analysis, process improvement, Lean, Six Sigma, or process modeling certification (preferred)

TECHNICAL/SOFT SKILLS:

• Strong process discovery, process mapping, root-cause analysis, requirements elicitation, and workshop facilitation skills.

• Ability to translate complex, cross-functional activities into clear process flows, documentation, findings, and recommendations.

• Knowledge of operating model concepts, roles and responsibilities, capacity and workload assessment, controls, and continuous improvement.

• Strong communication, collaboration, problem-solving, critical thinking, and stakeholder management skills.

• Ability to organize ambiguous information, negotiate priorities, resolve conflicts, and manage multiple concurrent assignments.

• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, and collaboration tools; familiarity with process modeling and work-management tools is preferred.

• General knowledge of Finance, business operations, technology delivery, project delivery, and change management practices.

• Strong attention to detail, initiative, judgment, and follow-through.

EXPERIENCE:

• Minimum of five years of business analysis, business process analysis, process improvement, operations analysis, or related experience.

• Demonstrated experience facilitating cross-functional working sessions and documenting end-to-end business processes.

• Experience supporting operating model, capacity, service delivery, organizational effectiveness, or transformation initiatives.

• Experience in Finance, professional services, enterprise technology, or another complex matrixed organization is preferred.

LEADERSHIP SKILLS:

• Leads through influence, structured facilitation, and sound judgment without direct supervisory responsibility.

• Builds trust across stakeholder groups and drives clarity, accountability, and productive decision-making.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at <https://rsmus.com/careers/working-at-rsm/benefits> <https://rsmus.com/careers/el-salvador.html>.

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