Manager, Clinical Operations Healthcare Consulting

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We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM’s National Healthcare Consulting practice is seeking an experienced Manager to support the Clinical Operations practice and delivery of complex healthcare transformation engagements. This individual will serve as a key clinical operations resource, working closely with practice leadership to support client delivery, business development, proposal development, and day-to-day execution across multiple engagements.

The Manager will bring healthcare industry experience and the ability to work across clinical, operational, financial, and technology functions. The role requires an individual who can independently lead workstreams, conduct operational assessments, develop recommendations, manage project teams, and represent the Clinical Operations practice with clients and internal stakeholders.

Responsibilities

• Serve as a key resource to Clinical Operations leadership, providing coverage and continuity across client engagements, proposals, and practice priorities.

• Lead and support operational assessments across hospital, ambulatory, and other healthcare settings.

• Manage clinical operations and performance improvement workstreams focused on cost, quality, workforce, productivity, throughput, revenue, and overall operating performance.

• Participate in client interviews, current-state assessments, workflow analysis, data review, benchmarking, and identification of performance improvement opportunities.

• Translate assessment findings into practical, actionable recommendations and implementation plans.

• Lead development of high-quality client deliverables, including executive presentations, assessment findings, implementation roadmaps, operating models, and performance improvement plans.

• Provide day-to-day project leadership, including workplan management, issue resolution, team coordination, milestone tracking, and executive communications.

• Work directly with client executives, clinical leaders, physicians, nursing leaders, operational leaders, and other stakeholders.

• Support RFP responses, proposals, scopes of work, presentations, and other business development activities.

• Assist Clinical Operations leadership in scoping engagements, developing methodologies, estimating resource requirements, and identifying appropriate subject matter resources.

• Coordinate multidisciplinary teams and leverage expertise across the firm to meet client needs.

• Review project work products for quality, consistency, accuracy, and executive readiness.

• Support implementation of recommended operational changes and assist clients with change management and performance monitoring.

• Develop and maintain strong relationships with existing and prospective clients.

• Contribute to development of Clinical Operations methodologies, tools, playbooks, thought leadership, and new service offerings.

• Represent the Clinical Operations practice in internal meetings and client discussions when practice leadership is unavailable.

• Identify opportunities to expand client relationships by connecting operational needs with appropriate RSM capabilities.

Basic Qualifications

• Bachelor’s degree

• Clinical background strongly preferred; RN or other healthcare professional credential preferred.

• 7+ years of progressive healthcare experience, including healthcare operations, clinical leadership, performance improvement, or healthcare consulting.

• Experience working within hospitals, health systems, ambulatory operations, or other complex healthcare delivery environments.

• Demonstrated experience leading projects, workstreams, or multidisciplinary teams.

• Strong understanding of healthcare clinical operations and the relationship between quality, workforce, productivity, cost, revenue, and patient experience.

• Experience conducting operational assessments and translating findings into actionable recommendations.

• Strong executive communication, presentation, analytical, and problem-solving skills.

• Ability to independently manage multiple priorities and provide leadership in a fast-paced consulting environment.

• Experience developing executive-level PowerPoint presentations and other client deliverables.

• Proficient in Microsoft products Excel, Word, Power Point, Co-Pilot. Knowledge of other project management tools including Google Smart Sheets, Tableau and Power BI.

• Ability to travel based on client and engagement needs.

Preferred Qualifications

• Master’s degree in nursing, healthcare administration, business administration, or related field.

• Prior clinical leadership experience

• Healthcare consulting experience.

• Experience with margin improvement, workforce optimization, patient throughput, service-line optimization, clinical transformation, or healthcare supply chain.

• Project management, Lean, Six Sigma, FACHE, NEA-BC, PMP, or other relevant professional certification.

• Experience supporting proposals, RFP responses, and development of new healthcare consulting opportunities.

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at <https://rsmus.com/careers/working-at-rsm/benefits>.

We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some ro…