Operations Manager - Risk Consulting

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We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Consulting Operations Manager at RSM partners strategically with leadership focused on strategic leadership, strategic implementation, and operational effectiveness. The operations manager supports the practice by collaborating with all functional areas and enabling solutions that optimize resource and financial performance, minimize risk, and maximize client experience. They identify process improvement opportunities and implement solutions, manage new service line development and systems implementations, and provide ongoing operational support and oversight.

RESPONSIBLITIES:

Strategic Leadership

• Support and Execution

  • Support leadership and ensures the smooth functioning of the organization. Amplify the leader’s effectiveness and help translate strategic vision into action.

  • Function as a strategic partner, managing key initiatives, facilitating communication.

  • Partner strategically with assigned Consulting Leader(s) to develop leadership meeting objectives and agendas, facilitate leadership meetings, and provide management oversight to strategic and tactical imperatives.

  • Participate in and contribute to the development and execution of growth strategies.

  • Operate in a self-directed manner, identifying and addressing risk mitigation, process improvement, communication, and support needs affecting the successful delivery of client solutions.

  • Partner with internal departments (human resources, technology, sales, marketing, finance, legal, resource management, etc.) to develop, implement and maintain efficient and effective support processes.

  • Manage and facilitate new service line development / deployment efforts and specific system implementations by working with service line leaders, technical counterparts, internal support functions, and vendors, as necessary.

• Performance Analysis

  • Utilize performance reports and systems to turn financial data into insight, monitor profitability, and plan attainment, giving leaders the reporting they need to run the business.

Strategy Implementation Management

• Initiative Management

• * Participate in turning strategic objectives into actionable initiatives, developing implementation plans and performance measurements for the ongoing success of the initiative. Recognize and determine the appropriate corrective action to ensure projects are delivered on time, within budget and scope.

  • Provide interim hands-on leadership, management, and oversight to troubled initiatives on an as-needed basis.

• Change Management

· Partner with Consulting Leaders to provide change management support for internal initiatives.

Operational Team Management

• Provide oversight, performance management, development, coaching and exit counselling of assigned operational team members.

REQUIRED QUALIFICATIONS

• Bachelor’s degree required.

• Minimum of 5 years’ experience working with management level individuals

• Previous experience working in a professional services firm is preferred.

• Previous experience in managing others in a team environment – direct or indirectly.

• Experience effectively managing multiple projects.

• Experience navigating in a matrix reporting environment solving/resolving complex issues.

• Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook)

• Strong analytical skills and the ability to process financial information for reasonableness and accuracy.

SPECIAL REQUIREMENTS SPECIFIC TO JOB

• Ability to work in a large, complex, fast-paced and dynamic organization where a high degree of ambiguity and change exists - Required.

• Ability to work effectively with all levels of employees including senior leadership - Required.

• Ability to work autonomously and as a team leader – Required.

• Strong problem solving and analysis skills - Required.

• Strong organization, prioritization, and time management skills - Required.

• Ability to supervise and review the results of projects or assignments.

• Ability to train, mentor and provide guidance and feedback to other team members.

Preferred Qualifications:

• Project management certification

• Visio

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at <https://rsmus.com/careers/working-at-rsm/benefits>.

We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, sta…