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About the role
Are you passionate about customer success and cloud computing? Are you a true hybrid professional with customer acumen and a proven technical foundation? Then come be a member of the Densify Customer Success Team.
The Onboarding Specialist role is fundamental to helping our valued customers get started quickly with Densify. Additionally, the Onboarding Specialist serves as a liaison between the customer and the Densify ecosystem, streamlining partnership with Account Managers, Technical Services, Product Management, and others.
At Densify, you will work with a team of professionals who believe that customer retention, expansion and advocacy is the result and not the reason of the hard work we put in everyday helping our customers solve problems they are passionate about.
Responsibilities:
Onboard, Set up and Train customers for successful consumption of Densify recommendations
Keep an organized and responsive relationship with customers throughout the onboarding process
Utilize product and domain expertise to serve as a product coach
Continuously feed suggestions for improvement to Sales, Product Management and Account Management teams to enhance customer experiences
Work closely with the Densify Account Team (Account Manager, TAM, Technical Services) to strategize on how to help customers realize value from Densify
Work to identify and/or develop upsell opportunities
Requirements:
Outstanding communication skills over email, phone and video. The thought of presenting and speaking to new people each day excites you. Your style is concise and empathetic – with a balance of teaching and listening/learning yourself, as well as the ability to lead a conversation.
2-5 years of experience in Customer Onboarding or Customer Success roles supporting B2B Saas services
Experience working with Amazon Web Services (AWS) or equivalent cloud
Ability to work on multiple tasks; ability to prioritize your workload and adjust to shifting priorities
Proactive and positive approach to increase customer satisfaction and deepen relationships
We thank all applicants who apply, but only qualified candidates will be contacted directly to schedule an interview.
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