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Agentic Experience (AX) Engineer - Mexico

EngineeringContractorMonterrey, MexicoRemote

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**Job Type: Full-Time

**Role Type: IndependentContractor

**Job Location: Remote, Mexico

**About Us

ACTO is an Intelligent Field Excellence (IFE) platform built for life sciences that unifies human intelligence with empathetic AI to help Sales, Medical, Market Access, and Marketing teams improve customer engagement and brand performance. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible in face-to-face HCP interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. As a validated platform compliant with FDA 21 CFR Part 11 and SOC 2 Type II certified, ACTO is the trusted partner for intelligent field excellence in the life sciences industry.

**Role Summary

The AX Engineer (Agent Experience Engineer) is a core builder of ACTO SuperAgents — role-based AI assistants purpose-built for commercial, medical, and patient-facing teams in life sciences. You will design, build, test, and optimize AI agents on the ACTO platform, translating the real-world workflows of sales representatives, MSLs, medical directors, reimbursement specialists, and other field and home office roles into intelligent, compliant, and high-performing agents. This is a hands-on role at the intersection of workflow design, AI behaviour engineering, enterprise systems integration, and customer delivery.

**In This Role, You Will Be Responsible For

• Conducting structured discovery sessions with clients to understand user roles, SOPs, and enterprise workflows, and translating findings into structured technical specifications.

• Identifying and mapping dependencies across backend databases, APIs, data warehouses, and enterprise platforms (e.g., Veeva, Salesforce, Snowflake) embedded in client workflows.

• Designing and configuring ACTO SuperAgents with defined objectives, behavioural guardrails, intent logic, and interaction flows tailored to specific user roles.

• Modelling agent Skills using a tools + actions + knowledge framework, building reusable design patterns and configuring agents to retrieve and reason over governed, validated content.

• Creating, refining, and optimizing prompts and system instructions that power SuperAgent Skills for accuracy, compliance, and usability.

• Applying evaluation techniques to test agent outputs, identify edge cases, and drive iterative improvements in agent performance.

• Participating in UAT cycles, gathering and synthesizing stakeholder feedback, and supporting production deployments to ensure agents perform reliably in real-world conditions.

• Collaborating cross-functionally with IT, Customer Success, Product, and Engineering teams to align agent configurations with backend systems and evolve best practices for SuperAgent design.

**To Be Successful in This Role, You’ll Need

Technical & Functional Skills

• 1–2 years of experience designing or configuring AI agents, conversational systems, or AI-driven workflows.

• Strong prompt engineering skills, including structured prompts and system-level instructions.

• Understanding of LLM behaviour, strengths, limitations, and evaluation methods.

• Familiarity with agent frameworks, orchestration concepts, or multi-step agent logic.

• Ability to translate business requirements into logical agent configurations.

• Experience participating in UAT cycles and structured testing.

• Foundational understanding of backend databases (e.g., SQL-based systems), APIs, and data warehouse concepts.

• Familiarity with enterprise platforms such as Veeva CRM, Salesforce Health Cloud, Veeva Vault, Snowflake, or Tableau.

• Experience managing workstreams or projects from requirements gathering through implementation.

Domain & Workflow Understanding

• Experience in healthcare, life sciences, pharma, or other regulated industries strongly preferred.

• Understanding of commercial, medical affairs, or patient services workflows.

• Comfort working within compliance and content governance constraints.

Soft Skills

• Strong written and verbal communication skills.

• Highly organized, detail-oriented, and comfortable managing multiple agents or builds in parallel.

• Collaborative mindset with the ability to work cross-functionally.

• Curiosity and willingness to experiment, test, and iterate.

**Education & Experience

• Bachelor’s degree in Computer Science, Engineering, Cognitive Science, Human-Computer Interaction, Life Sciences, or related field (or equivalent practical experience).

• 1–2 yea…