Marketing Operations Manager

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About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

What we’re looking for:

• A highly organized project manager who can drive process and efficiency across all marketing teams and complex, interconnected functions

• A tech-savvy, detail-oriented problem solver who can assess and make recommendations across a broad suite of marketing tools and platforms

• A team player with the ability to drive cross-functional change across a diverse group of stakeholders

• A steward for operational efficiency, systems governance, and proper documentation

• Hands-on experience with marketing automation and email marketing, website content management and CMS, AEO/SEO, channel management, and digital marketing best practices

• Experience managing cross-functional projects using collaboration tools such as Monday.com or similar

• Outstanding written and verbal communication skills, including the ability to make the complex simple

• Proficient with AI and how to leverage for the best possible output

Here’s what you’ll be doing:

• Full circle project management of campaigns, new technology and vendor onboarding, in-market activations, and other marketing-led projects

• Customize, test, and integrate existing tech stack with AI

• Govern and administrate systems, processes, projects, and documentation, contributing to strategy documentation where relevant

• Partner with the Learning and Development team to provide onboarding and training

• Execute digital marketing tactics across our owned platforms and channels

• Build, test, and optimize B2B emails, nurture programs, and automations, using Salesforce Account Engagement

• Monitor and maintain cleanliness of prospect and customer data

• Manage the website publishing process and coordinate with stakeholders to ensure relevant, timely updates

• Optimize existing website content, ensuring it adheres to AEO/SEO best practices, is timely, and is of high quality

• Partner with international teams to ensure global content quality and consistency

• Act as a support layer for the company’s Martech, being able to troubleshoot quickly and enable smooth operations

• Create platform and process documentation, train stakeholders

• Partner with third-party agencies to ensure smooth running of our digital operations

Here's what you need:

• 5+ years of experience in marketing operations, project management, or a related field

• Superior attention to detail with excellent administrative skills

• Software expertise in Monday.com, Salesforce Account Engagement, WordPress, Seismic, and Claude strongly preferred.

• Good understanding of email deliverability requirements, best practices, processes, email data privacy regulations, and how to build workflows

• Good understanding of AEO, SEO, and effective use of AI

• Ability to multitask in a fast-paced environment while maintaining tight deadlines

• Positive, can-do, self-starter attitude

• Ability to work cross-functionally across multiple teams

• Exceptional organizational and project management skills

• Desire to remain informed about emerging marketing trends

Salary: The base salary range for this role is USD $100,000 – $125,000. The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.

Why you’ll love working here:

• Comprehensive health, dental, and vision plans for you and your dependents

• Paid time off, health days, and personal obligation days plus flexible work schedules

• Competitive retirement matching plans

• Equity packages

• Generous parental leave available to birthing, non-birthing, and adoptive parents

• Annual well-being allowance plus fitness discounts and group wellness activities

• Employee assistance program

• Mental health first aid program that provides an in-the-moment point of contact and reassurance

• One day of volunteer time off per year and a donation-matching program

• Monthly town halls and regular community-led team events

• Multiple resources and programming to support continuous learning

• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national or…