Customer Success Manager

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Customer Success Manager

The Customer Success Manager serves as a trusted advisor to our electronics-manufacturing customers: nurturing strong relationships and making sure customers get maximum value from the product. The role reports directly to the Chief Revenue Officer and involves closely monitoring customer health, anticipating challenges, and proactively driving retention.

Customer onboarding and support

• Provide hands-on support and training for onboarding new electronics-manufacturing customers

• Deliver responsive, delightful, and timely support for existing customers

• Maximize customer usage and adoption of the product

• Increase customer ROI and limit customer churn

Advocacy and relationship management

• Drive advocacy by collecting referral leads, reviews, testimonials, and case studies

• Leverage deep product knowledge to match features to customer outcomes

• Act as the voice of the customer by delivering actionable internal feedback

• Report customer success metrics, risks, and recommendations to leadership

• Create, manage, and drive completion of corporate objectives

Process, product, and cross-functional collaboration

• Contribute to creation and maintenance of Standard Operating Procedures and training materials

• Propose new product features and help prioritize enhancements

• Participate in product planning rituals and cross-functional alignment activities

• Support sales and marketing teams where expertise is required

• Attend selected industry trade shows as company representative

Who you are

• Empathetic, customer-focused mindset with strong listening and support abilities

• Able to negotiate requirements with customers and articulate them internally

• Experience working with Jira

• Experience in a software engineering environment

• Knowledge and interest in the electronics manufacturing industry

• Ability to thrive in fast-moving, high-growth startup environments

To apply, email your resume to careers@boardera.io.

Apply via careers@boardera.io