Posted Oct 25, 2026

Home / Careers / Customer Service Associate

Customer Service Associate

•  North America

•  Full Time

Desired Candidates: Only 2 Years of Experience working in US Inbound Voice Process

Region – North America

Shift Timings- US Time Zone (PST/EST/MST)

Remuneration – As per Industry Standards

Work Type – Remote

• Good Communication Skills in English

• Take live calls during US timezone and make interventions wherever necessary.

• Take actions to improve call flow and overall operations efficiency.

• Benchmark calls on various performance parameters and work on a continuous improvement plan for making the operations more effective.

• Coordinate between different individuals and supervisors as required for ensuring smooth transaction flow.

• Prepare reports as necessary and provide periodic updates to management.

• Work on improving and automating the end-to-end transaction call and process.

• Working knowledge of MS Excel, Outlook, PowerPoint, and Word.

• Good Knowledge with Tools like confluence and G-suite is preferred.

• Strong knowledge of configuration management tools

• Diligent documentation skills

• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail.

Apply now

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